GYT - TERMS OF USE FOR USERS
Last updated: 14 April 2025
These Terms of Use and the Privacy Policy constitute an agreement between the users (the “Users”) of Get Your Tickets (“GYT”, “us”, “our”, “we”) and the owner and operator of GYT, Get Your Tickets Ltd Ltd, a company registered under the laws of Malta, bearing company registration number C110442, and having its registered office situated at St Georges Business Complex, 4th Floor, Triq Elija Zammit, San Giljan, STJ 3150, Malta.
These Terms of Use are applicable when you create and use an account with GYT, when you download and use the GYT app on any device, or when you use our website (collectively referred to as the “GYT Platform”). Please read these Terms of Use very carefully. Should you not agree with any parts of these Terms of Use, you should not use the GYT Platform.
For the avoidance of any doubt these Terms of Use are only applicable to the GYT Users and are not applicable to Event Organisers, who should consult the specific EO Terms of Use addressed to Event Organisers as defined hereunder.
Should you have any queries kindly contact us at info@getyourtickets.shop.
1. ABOUT THE SERVICES
GYT is a platform that allows its users (the “Users”) to acquire tickets of certain events organised by certain event organisers (the “Event Organisers”), primarily through the use of its own proprietary websites, tools, platforms and services (“GYT Service/s”).
The provision of any of the above GYT Services may change at any time at GYT’s sole discretion, without notice.
2. ACCEPTANCE AND MODIFICATION OF THE TERMS OF USE
Users declare and acknowledge to have fully read and understood these Terms of Use. Furthermore, by using any of the Services offered by GYT, Users unconditionally accept to be bound by these Terms of Use.
GYT reserves the right to amend these Terms of Use at any time, in whole or in part. It is therefore the User's responsibility to regularly consult the latest version of the Terms of Use posted on the GYT website. Users are deemed to accept this latest version upon each new use of the GYT Platform.
By accessing or using the GYT Platform in any way, the User agrees to be bound by these Terms of Use.
3. TERMS AND CONDITIONS IN RELATION TO THE SERVICES PROVIDED TO USERS AND TICKET SALE
In order for the Users to be able to acquire tickets for the events organised/published by the Event Organisers, the User shall subscribe to the GYT Platform and create their own account, with their own credentials. Upon creation of the account, the User will receive an email for the activation of the account. Once the account has been activated the Users shall complete their profile and thereafter they may choose the tickets they wish to acquire and proceed to payment.
The User shall be charged a non-refundable booking fee equal to 10% of the value of the ticket by the GYT Platform (the “Booking Fee”).
4. REFUND POLICIES
The User hereby agrees and acknowledge that in the event of an event cancellation by the Event Organiser for whatever reason, Users will receive a full refund of the ticket price.
However, the Booking Fee retained by the GYT Platform is non-refundable for any reasons whatsover.
In the event that an event is postponed, refunds shall be subject to the respective Event Organiser's policy. If the Event Organiser allows refunds for a rescheduled event, the conditions describe hereabove shall apply, i.e. the User will receive a refund of the ticket price, while the Booking Fee shall be retained by GYT. GYT shall not be held responsible for the policies applicable by the Event Organisers in this respect.
5. OWNERSHIP OF THE GYT PLATFORM
The GYT Platform, any content on the GYT Platform, and the infrastructure used to provide the Services are GYT’s proprietary or the proprietary of our affiliates, Event Organisers and other content providers (as applicable).
By using the GYT Platform and accepting these Terms of Use:
6. THIRD PARTY SITES AND SERVICES
6.1 Services offered by third parties
There may be instances whereby the GYT Platform shall launch adverts that will be visible on the website by the Users.
Users acknowledge that the adverts launched through the GYT Platform may refer to paid-for services by third parties. GYT hereby declares and the User hereby acknowledges and agrees that GYT does not have any connections with such third parties and for all intents and purposes, any payments requested by such third parties or affected by the Users towards such third parties shall not be deemed to be connected to any of the GYT Services and GYT shall not assume any responsibilities or liabilities with respect to such payments to third parties.
For the avoidance of any doubt, GYT may respond with information and or clarification or may assume responsibility (when applicable), solely with respect to the payments related to the GYT Services accessible solely through the GYT Platform.
6.2 Links to third party sites
The GYT Platform may contain links to sites managed by third parties, including links made available through the adverts being displayed during the use of GYT. These links are for information purposes only. GYT does not control these sites and is not responsible for their content or for the privacy policy or other practices of such sites. The display of links to such sites does not constitute approval by GYT of the elements on these sites nor any association of GYT with the publishers of these sites. It is the Users’ responsibility to carry out any checks deemed necessary or appropriate before using these sites or entering into a transaction with any of them.
7. ACCESS AND USE OF THE GYT PLATFORM
7.1 Conditions for use
As a condition of your use of the GYT Platform, you agree that:
7.2Access to the GYT Platform
GYT reserves the right to suspend, delete or modify all or part of the GYT Platform or the Services without prior notice. GYT also reserves the right to suspend access to the GYT Platform for all or any Users due to maintenance, emergency (cyberattack, etc.) or for any other justifiable reason and at any time. While we use reasonable efforts to keep the GYT Platform and your account accessible, the GYT Platform and/or your account may be unavailable from time to time. You understand and agree that there may be interruptions in service or events, GYT Platform access, or access to your account due to circumstances both within our control (e.g., routine maintenance) and/or outside of our control.
7.3 Conditions for opening an account
By opening an account, the User expressly and unreservedly accepts these Terms of Use and the Privacy Notice.
Users undertake to provide accurate, up-to-date and truthful information, in particular regarding their title, last name, first name, email address and telephone number, which are necessary for their proper identification in relation to the opening and maintenance of their account.
7.4 Account credentials
During the creation of their account, Users choose an ID and a password ("Credentials") enabling them to access their account.
The Credentials are personal and confidential. They can only be changed at the request of the User concerned.
Users are solely and entirely responsible for the use of their account and the Credentials concerning them and undertake to do everything possible to keep their Credentials secret and to not disclose them to anyone in any form whatsoever.
In the event of loss or theft of one of a User's Credentials, that User is solely liable for any consequential damage of this loss or theft. GYT hereby declares and the User hereby agrees and acknowledges that GYT shall not be held liable or responsible for any damages of such loss or theft, and/or for any consequences that such loss or theft may bring to the User or any other third parties.
7.5 Closing the account
Users may close their account at any time. Users may deactivate their account by selecting Close Account on their Profile section. By closing or de-activating their account, GYT shall delete all the data held on the Users, unless GYT has reasons of necessity or any obligations to continue holding Users’ data for longer periods.
Users are informed that as of the closure of their account, they will no longer be able to benefit from the Services offered by GYT, and any other benefit provided by the site shall be deleted. This does not create any prejudice to the User being able to use the tickets acquired for the event after the closure of their account. For the avoidance of any doubt, upon closer of the account, the User shall be able to:
7.6 Users’ obligations
Users agree to use the GYT Platform in accordance with these Terms of Use and applicable law. Users hereby agree not to engage in any of the prohibited actions listed hereunder:
7.7 Breaches of contract
In the event of the total or partial non-compliance or non-respect by a User of any of the obligations or provisions of these Terms of Use, or in the event that a User performs any of the prohibited actions as set out in these Terms of Use, or for any other reasonable reason, GYT may modify, suspend, limit or remove access to any or all of the Services, including by deactivating the User's account, without notice and without any right whatsoever for the User to claim compensation, and without prejudice to any compensation that GYT may otherwise claim in court.
Without prejudice to the penalties imposed by GYT under the above paragraph, GYT shall also be entitled to claim compensation for any damage incurred.
8. INTELLECTUAL PROPERTY
Users agree not to submit, copy, resell, republish, or, in general, make available in any form whatsoever any content, data, information or item received from GYT or available on the GYT Platform, to another person, be it individual, or legal entity or any other forms of associations, or legal arrangements or otherwise, from any country. Users agree to adhere to the intellectual property provisions below.
All moral and patrimonial intellectual property rights relating to the content and information on the GYT Platform belong to GYT, with the exception of third party rights, for which GYT has obtained the necessary rights or licences. The rights conferred on Users by using the GYT Platform and the services supplied by GYT do not entail any licence of rights or permission to use or exploit any part of GYT Platform.
All elements (brands, designs, texts, hyperlinks, logos, images, videos, sounds, software, screen lay-out, databases, codes etc.) in/on the GYT Platform and on associated sites are protected by national and international intellectual property law. These elements remain the sole property of GYT and/or its licensors.
9. LIMITATIONS OF LIABILITY
As permitted by applicable law, in no event shall GYT, its affiliates or any of their respective employees, officers, directors, agents, merchants, partners, third-party content providers or licensors, or any of their officers, directors, employees, or agents, be liable for any damages, direct or indirect loss of profits or loss of business, indirect, incidental, special, consequential, or punitive damages arising out of, related to, or in connection with any of the following:
GYT offers no warranty whatsoever in relation to third party content or the services and/or commercial practices of the third parties listed on GYT Platform. Accordingly, GYT does not warrant that Users will be satisfied with the products, services and/or business practices experienced as a result of making use of any of the GYT Services, such as the events organised by the event organisers.
GYT does not warrant uninterrupted access to GYT Platform or service continuity. GYT shall not be liable for any failure to access the GYT Platform or for any damage or loss arising out of the use or inability to use the GYT Platform or its content, except as provided by law.
GYT does not warrant that the information displayed is detailed, complete, verified or accurate. Any content on GYT Platform is provided without any express or implied warranties of any kind whatsoever.
Users expressly acknowledges that the photos on the GYT Platform are not of a contractual nature.
Unless specifically provided by these Terms of Use, Users agree that GYT cannot be held liable if Users fail to benefit from the services of a third party.
9.1 Users warranties and indemnities
Users warrant that they are fully familiar with the features and limitations of the internet. In particular, they acknowledge that it is impossible to guarantee that the data sent by Users over the internet will be fully secure. GYT cannot be held responsible for any incidents which could arise from this transmission of data.
In any case, Users explicitly acknowledge and agree to use GYT Platform and Services at their own risk and under their sole responsibility.
9.2 Notification and removal of illegal content
Any Users may give notice of a claim or objection relating to illicit elements or content posted on the GYT Platform. If a User believes elements or content posted on the GYT Platform is illegal and/or in breach of their copyright, they must notify GYT immediately by email at info@getyourtickets.shop including all available evidence to support ownership of the rights, if any. Once this procedure has been followed, and after the accuracy of the notice has been checked, GYT shall endeavour to promptly remove the illicit content.
GYT cannot be held liable, criminally or otherwise, for any information stored on the GYT Platform if it did not have actual knowledge of the illegal activity or information or if, as soon as it became aware, prompt action was taken to remove such information or block access to it.
10. FORCE MAJEURE
GYT shall be excused from performance under these Terms of Use, to the extent it is prevented or delayed from performing, in whole or in part, as a result of an event or series of events caused by or resulting from:
11. ASSIGNMENT
Users may not assign these Terms of Use, or any rights, benefits, or obligations hereunder, by operation of law or otherwise, without the express written permission of GYT. Any attempted assignment that does not comply with these Terms of Use shall be null and void.
GYT may assign these Terms of Use, in whole or in part, to any third-party in its sole discretion.
12. ENTIRE AGREEMENT
These Terms of Use, including, without limitation, the incorporated Privacy Notice, and other terms incorporated by reference, constitute the entire agreement and understanding between the User and GYT with respect to the subject matter hereof and supersede any other prior or contemporaneous communications and proposals, whether oral or written, between the User and GYT with respect to such subject matter.
13. WAIVERS
No waiver by any of the Parties of any condition nor of the breach of any term, covenant, warranty or undertaking contained in these Terms of Use, whether by conduct or otherwise, in any one or more instances shall be deemed to be or construed as a further or continuing waiver of any such condition or breach or a waiver of any other condition or deemed to be or construed as the waiver of breach of any other term, covenant, warranty or undertaking in these Terms of Use.
14. SEVERABILITY
If at any time any one or more of these Terms of Use becomes invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of these Terms of Use shall not, in so far as legally permissible under applicable laws, be in any way affected or impaired thereby.
15. GOVERNING LAW AND JURISDICTION
These Terms of Use shall be governed by and construed in accordance with the Laws of Malta.
Any dispute, controversy or claim arising out of or relating thereto, or the breach, termination or invalidity thereof, shall be decided before the Courts of Malta.